Contact our tech support
Find the contact information of the tech support office nearest to you! More
Dissatisfied?
Escalate your support or sales issue to the relevant supervisor. More
Subscribe to GFI news!
Receive updates on new product builds and support articles via email or RSS! More
Technical Support Request Form
Send your technical question to the GFI support team. We review and answer messages from 9am CET/ 3am EST until Midnight CET/ 6pm EST. If you submit your support request within these times, we will be able to answer in a matter of hours, maximum 1 business day.
Things you need to check before submitting your support request:
- First check if the answer is in our Knowledge Base. We constantly update, expand, and refine the Knowledge Base to ensure that you have access to the very latest information.
- Compress (ZIP format) and upload any screenshots, event logs or troubleshooter log files to the GFI FTP Site. Please click here for instructions on collecting and uploading log files.