Technical Support Request Form


Send your technical question to the GFI support team. We review and answer messages from 9am CET/ 3am EST until Midnight CET/ 6pm EST. If you submit your support request within these times, we will be able to answer in a matter of hours, maximum 1 business day.

Things you need to check before submitting your support request:
  1. First check if the answer is in our Skynet. We constantly update, expand, and refine the Knowledge Base to ensure that you have access to the very latest information.
  2. Compress (ZIP format) and upload any screenshots, event logs or troubleshooter log files to the GFI FTP Site. Please click here for instructions on collecting and uploading log files.

* Contact Name:
* Email:
Phone:
Customer ID:
For existing customers, please enter your 5 or 6 digit Customer ID. For VIPRE Home or evaluating customers, please leave this field blank.
License Key:
Country:
* GFI Product:
Installed Operating System:
Subject:
Description:
Uploaded .ZIP File Name:
 
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