Installing a Brooktrout Fax Board

The list of currently supported Brooktrout cards is available from http://kbase.gfi.com/showarticle.asp?id=KBID001227H. Installation guides, product documentation and support is available from the Brooktrout website at http://www.brooktrout.com.

I Current Brooktrout boards are Universal PCI (3.3/5 volts), however always check the technical details of the adapter to make sure the adapter is suitable for the server hardware. Old TR114 Boards can only be installed in 5v slots.

I You must always install GFI FAXmaker software before installing Brooktrout or Trufax drivers. For more information refer to the `Installing GFI FAXmaker' chapter.

Installing a Brooktrout TR1034 or Trufax ISDN card drivers

The Brooktrout TR1034 cards are the latest fax cards from Brooktrout. To install the card:

1. Switch off the machine where you want to install the Brooktrout Fax card. Plug in the card following the instructions supplied with this hardware.

2. Restart the machine. Should the `Add New Hardware' wizard dialog come up, ignore it by pressing the Cancel button.

3. Download the GFI FAXmaker Brooktrout TR1034 drivers (brooktrout_tr1034.exe) from the GFI ftp site at ftp://ftp.gfi.com. This software contains drivers which are made by Brooktrout, however Brooktrout relies on vendors to distribute them.

NOTE: We recommend that you download and use these drivers (instead of the ones supplied with your hardware) so to ensure that you always have the latest drivers for your fax card.

4. After you have downloaded the drivers, run set-up by double-clicking on brooktrout_tr1034.exe. Setup will start by checking if there is any Brooktrout software already installed on the machine. Should it be the case, uninstall any existing Brooktrout software using the Add/remove programs from the Control Panel. After all Brooktrout software has been uninstalled, restart the Brooktrout setup again by double-clicking on brooktrout_tr1034.exe.

Screenshot 7 - Setup welcome-dialog

5. In the setup welcome-dialog, click on the Next button. This will open the End User License Agreement dialog. Select the "I accept the agreement" option and click on the Next button to continue with the installation.

Screenshot 8 - Selecting location of TR1034 drivers

6. At this stage, you will be prompted to specify the location where you want to install the TR1034 drivers. By default the installation path is set to the same path where GFI FAXmaker is installed. If you wish to change the default installation path, click on the Browse button and specify the required path. Otherwise you can leave as default and continue with the installation, by clicking on the Next button.

Screenshot 9 - Finalize driver installation

7. Click on the Install button to start installing the drivers. Upon completion, select the "View the README file" option and click on the Finish button to finalize the installation of the drivers. The README file contains instructions which will guide you through the rest of the Fax card installation process.

NOTE: If the installation has detected existing Brooktrout drivers on the machine, you will be prompted to reboot your computer. This is required just in case the mentioned drivers where being used (i.e. were locked) and could not be replaced with the new (just installed) drivers.

Screenshot 10 - Add New Hardware wizard: Search and install options dialog

9. From the Control Panel, launch the `Add New Hardware' wizard. Select the `Include this location in the search' option and specify the path where you have installed the Brooktrout TR1034 drivers. If you have opted to install the drivers in the default path, you should find these drivers in the same path where GFI FAXmaker is installed. Otherwise you should specify the same location that you have used in step 6 of this installation.

Screenshot 11 - Confirm installation of unsigned drivers

10. Windows will prompt you to confirm the installation of uncertified drivers (Almost no vendors certify them because it's a very time intensive and bureaucratic process). Click on the Yes button to proceed and install the new hardware.

11. Launch the Brooktrout configuration tool by going on Start } All Programs } GFI FAXmaker Brooktrout TR1034 Drivers } Brooktrout Configuration Tool.

Screenshot 12 - Configuration tool preferences dialog

12. After clicking on the Next button, the configuration tool preferences dialog will ask you to confirm the path to certain files. Leave these options as default and click on the OK button.

13. At this stage, if you have an IP enabled fax card, a dialog will ask you if you want to configure the Brooktrout SIP stack (i.e. FOIP - Fax over IP). Click on the Yes button to proceed to the main configuration tool windows.

Screenshot 13 - Brooktrout configuration tool window

14. From the Configuration tool window, check that the settings match your setup. If you did not make any configuration changes (i.e. you have left all settings as default), click on the Apply button and close the Brooktrout Configuration tool. If you need configuration assistance, you can refer to the help included in the configuration tool.

Note 1: If the drivers do not work immediately when you start the GFI FAXmaker Fax Server or some lines refuse to send or receive, please reboot the machine.

Note 2: If an analog board refuses to dial out, make sure that the 'Tone Dialing' option is enabled for the line in the GFI FAXmaker Configuration } Lines/Devices node.

Note 3: If using multiple Brooktrout boards in one chassis, make sure that they are of the same type. Having different Brooktrout boards in one chassis is not a supported setup. Also make sure that the rotary switch on the Brooktrout boards are setup in as sequential numbers starting from 2. I.e.: Module 1 rotary switch set to 2, Module 2 rotary switch set to 3, etc...

If using a Brooktrout TR114 or Trufax analog card:

1. Switch off the machine where you want to install the Brooktrout Fax card. Plug in the card following the instructions supplied with this hardware.

2. Restart the machine. If your computer is running Windows 2000 and the `Add New Hardware' wizard dialog comes up, ignore it by pressing the Cancel button.

3. Download the GFI FAXmaker Brooktrout TR114 drivers (brooktrout_tr114.exe) from the GFI ftp site at ftp://ftp.gfi.com. This software contains drivers which are made by Brooktrout, however Brooktrout relies on vendors to distribute them.

NOTE: We recommend that you download and use these drivers (instead of the ones supplied with your hardware) so to ensure that you always have the latest drivers for your fax card.

4. After you have downloaded the drivers, run set-up by double-clicking on brooktrout_tr114.exe. Setup will start by checking if there is any Brooktrout software already installed on the machine. Should it be the case, uninstall the existing Brooktrout software using the Add/remove programs from the Control Panel. After, restart the Brooktrout setup again by double-clicking on brooktrout_tr114.exe.

Screenshot 14- Brooktrout driver setup: Welcome dialog

5. The Brooktrout driver setup will start by displaying the welcome dialog. Click on the Next button to proceed with installation.

Screenshot 15 - The second wizard welcome screen

6. In the End User License Agreement dialog, select the "I accept the agreement" option and click on the Next button. This will launch the welcome screen of the second wizard which will guide you through the rest of the installation process. Click on the Next button to continue installing the TR114 driver.

Screenshot 16 - Define the TR114 driver's installation path

6. At this stage, you will be prompted to specify the location where you want to install the TR114 drivers. By default the installation path is set to the same path where GFI FAXmaker is installed. If you wish to change the default installation path, click on the Browse button and specify the required path. Otherwise you can leave as default and continue with the installation, by clicking on the Next button.

Screenshot 17 - Define if your Fax card interface is PCI or ISA

7. If the machine is running Windows 2000, you will be asked to specify if the installed fax card is ISA or PCI. If you have an ISA board, select the ISA(Industry Standard Architecture) option and ensure that the Interrupt line and DMA channel values are set correctly. Click on the Next button to proceed with the installation.

8. Once the drivers are installed, GFI FAXmaker is ready to detect your Brooktrout card and its relative communication channels. Click on the Start button to initiate the detection process.

Screenshot 18 - Detecting Brooktrout card and channels

NOTE: If for some reason an error occurs or no channels are detected, click on the Back button to retry and launch again the detection process. If the problem persists, refer to the `Troubleshooting Brooktrout Cards' section in this chapter.

9. Upon completion of the card detection process, click on the Next button and subsequently click on the Finish button to finalize the Brooktrout driver installation.

Troubleshooting Brooktrout cards

If GFI FAXmaker does not detect the card, there is a hardware installation problem. To troubleshoot, download the Brooktrout diagnostics software from the Brooktrout website, and ensure the card is installed properly. If the card is not recognized or not running, contact Brooktrout support.

Screenshot 19 - Brooktrout diagnostics software

NOTE: The GFI FAXmaker TR 114 drivers use the Brooktrout BFV 4.3 SDK/API (this information is handy if you need to call Brooktrout support).