Request technical support via email

If, after using the Knowledge Base and this manual, you have any problems that you cannot solve, you can contact the GFI technical support team. The best way to do this is via email, since you can include vital information as an attachment that will enable us to solve the issues you have more quickly.

The Troubleshooter, included in the program group, automatically generates a series of files needed for GFI to give you technical support. The files would include the configuration settings, debugging log files and so on. To generate these files, start the troubleshooter wizard and follow the instructions in the application.

In addition to collecting all the information, you will be asked a number of questions. Please take your time to answer these questions accurately. Without the proper information, it will not be possible to diagnose your problem.

Then access the troubleshooter\support folder, located under the main program directory, compress the files in ZIP format, and send the generated ZIP file to support@gfi.com.

Ensure that you have registered your product on our website first, at http://customers.gfi.com.

We will answer your query within 24 hours or less, depending on your time zone.