Configuring DID/DTMF Routing (ISDN/Analog/Digital)

For DID/DTMF routing, following the installation of a suitable fax device, you will need to:

1. In the GFI FAXmaker configuration go to the Lines/Devices node. Double-click on each installed fax line, go to the advanced tab and enable the option to ‘Number of DID/MSN digits to capture’. The number of digits should be set to the size of the range of numbers you will be capturing. (I.e. For a range of 0-99 you should capture two digits. For a range of 0000-5000 you would capture 4 digits).

2. Associate the DID numbers with the users. This is called a DID route.

NOTE 1: Do not enable DTMF/DID routing unless you have a DTMF/DID capable fax device, otherwise the fax server will generate an error while receiving.

NOTE 2: If you are using DTMF routing behind a PBX in combination with a Brooktrout card, ensure that you have setup the Brooktrout card correctly. Please visit the Cantata Technology website for more information how to configure your card correctly for a particular PBX.

Adding DID/DTMF routes

1. Right-click on the Routing ► DTMF/DID node, and select 'New DTMF/DID route'.

Screenshot 50 - Creating a new DID route

2. Provide the users’ routing number (or virtual fax number). For example, if you have a 4 digit DID, you enter the 4 last numbers in this dialog and click OK. The DID number will appear in the right pane of the GFI FAXmaker configuration. You can also enter a range of DID numbers.

Screenshot 51 - Specifying to which user the fax must be routed

Optionally you can specify 'Force number to have this amount of digits – this will cause a range of, for example, 1- 100 to be noted as 0001-0100 (if you specify 4)

NOTE: You can also import a list of users and DTMF numbers using the import function

3. Double-click on the DID number in the right pane. This will bring up the DID route properties. In the users tab, select to which user(s) the fax must be routed if the fax is received on this DID extension number.

Screenshot 52 - Selecting a printer to auto print a fax on

4. You can also specify that any faxes received on this route should be printed on a particular printer. To do this, select the printers tab, enable ‘Automatically print faxes routed through this rule’ and select the printer in the printer list box.

NOTE: You must configure any printers you wish to use in an inbound route in the printer’s node. If you do not have any printers configured, this tab will appear grayed out. For information on how to configure printers, see the previous paragraph ‘general routing options’.

Importing/Exporting a range of DID routes

If you have a large number of users, it might be easier to prepare a list of DID numbers and associate user names in another application like Excel.

To import or export a range of DID numbers:

1. In the GFI FAXmaker configuration, right-click on the Routing ► DTMF/DID node.

2. From the menu, select either import or export DTMF/DID range. A file dialog will appear asking you to specify a text file with the data to be imported. The data must be in the following CSV format:

"did/dtmf number", "user1", "user2", "user3", …

E.g.

"1234", "John J, Doe", "Bill Smith", "Roger Brown", "Joe Bloggs"

Specify the user name as either the Active Directory display name, or the SMTP email address.

NOTE: The configuration will link the user name specified to either the user's display name or any of the user's SMTP email addresses. All the user accounts to be imported must be in the Licensed Users list. On Export, the configuration will use the user's display name for the user fields.