Running the GFI FAXmaker configuration wizard

Screenshot 10 - The GFI FAXmaker configuration wizard

The GFI FAXmaker Configuration Wizard assists you through the basic steps of configuring GFI FAXmaker. Click Next to start the wizard.

Step 1: Setting up the sending options

Screenshot 11 - Setting up the sending options

When GFI FAXmaker is not installed on the same machine running Microsoft Exchange 2000/2003/2007/2010, setup will prompt you to configure the sending options.

If the mail server is configured to forward faxes and SMSs to the machine where GFI FAXmaker is installed, then select My email server will forward faxes and SMSs to this GFI FAXmaker machine. For this option, the mail server must be configured to relay all mail addressed to <number>@faxmaker.com and <number>@smsmaker.com to the machine where GFI FAXmaker is installed.

If you want to set-up GFI FAXmaker to download faxes and SMSs from a POP3 mailbox, then select GFI FAXmaker will download faxes and SMSs from a POP3 mailbox. In this case, you have to enter the POP3 server name and the Account and password accordingly.

Screenshot 12 - The wizard will prompt you for a mail server name

After you have configured the mail server, click Next. The wizard will connect to the specified mail server to ensure the mailserver responds at the IP address provided

NOTE: Authentication settings are only tested at the end.

For more information how GFI FAXmaker integrates with each type of mail server, refer to ‘How to deploy GFI FAXmaker for Exchange/SMTP’ chapter.

Step 2: Configuring the fax devices

Screenshot 13 - Selecting the type of fax hardware to be used with GFI FAXmaker

The configuration wizard will now prompt you for fax device (s) you want to use with GFI FAXmaker.

If you use Fax modems:

GFI FAXmaker will attempt to detect modems already installed on your machine. GFI FAXmaker will first try to detect any Microsoft Fax drivers that are installed.

Screenshot 14 - Detecting modems present on your machine

If you use ISDN or Brooktrout cards

NOTE: If you use ISDN or Brooktrout fax cards, ensure that you have properly installed the cards first. You will have to configure the fax lines manually. Click ‘Configure lines’ and configure the fax line(s).

Screenshot 15 - Configuring lines if you are using Brooktrout or ISDN fax cards

Step 3: Specifying the fax administrator and users

After you have installed and configured the fax devices you have to specify the fax users.

NOTE: This can be changed but you at this point you must specify at least one fax user.

GFI FAXmaker is licensed based on the number of users that receive or send faxes. The procedure is different depending on whether you have Active Directory or not:

If you have Active Directory

If you use Active Directory on your network (i.e. you have one or more Windows Server 2000 machines or higher), GFI FAXmaker will connect to Active Directory and allow you to specify GFI FAXmaker users and user based rules. This is done by selecting users from Active Directory.

GFI FAXmaker relies on the email address specified for each user in active directory. If you use Microsoft Exchange 2000/2003/2007/2010, or any Active Directory integrated mail server (including Windows 2003 POP services) this email address is automatically filled in correctly.

NOTE: If you use Exchange 5.5 or a non active directory integrated mail server, you are required to provide a correct email address for each user that you want to ‘fax-enable’ in the Email field of the user properties. This can be done from Active Directory Users and Computers.

Screenshot 16 - Selecting administrator and users from Active Directory

The GFI FAXmaker wizard will load the standard ‘Select Users or Groups’ dialog and allow you to specify a fax user.

Screenshot 17 - Specifying users

After this, the GFI FAXmaker wizard will show the selected user. You can proceed to specify additional fax users by clicking on the Add users button. You can also specify users later on in the GFI FAXmaker configuration.

If you don’t have Active Directory

If you don’t have a Windows 2000 Server or higher (therefore no Active Directory), you will have to configure the GFI FAXmaker users by importing the users from a Windows machine, from a CSV list or by creating them manually. The latter can only be done from the configuration after you have completed the GFI FAXmaker configuration wizard. To import the users from a Windows machine:

1. GFI FAXmaker will default to the domain controller machine and list all available users. You can enter a different server name and click ‘list users’ if you want to import users from another machine.

Screenshot 18 - Importing GFI FAXmaker users from Windows NT or local user database

2. All retrieved users will be listed in the ‘Users on server list’. Select which users can use GFI FAXmaker and click on the Select button.

3. GFI FAXmaker requires a valid email address for each GFI FAXmaker user. GFI FAXmaker can automatically append your domain name to each user that you import, using the ‘Append domain name’ function at the bottom of the GFI FAXmaker user import dialog. This function will append your domain to the windows logon name. If your email addresses do not follow this convention, you will have to specify the correct email address in the User’s personal tab. To do this, double-click on the user name, select the personal tab, and specify the email address in the Email address edit box.

4. Click OK to proceed with the import.

NOTE: GFI FAXmaker will automatically configure default settings for each user.

Step 4: Test the mail server connection and start services

Screenshot 19 - The GFI FAXmaker configuration wizard will start the GFI FAXmaker services

After you have configured the fax lines and the GFI FAXmaker users, GFI FAXmaker will start the GFI FAXmaker fax service and the GFI FAXmaker MTA (Message Transfer Agent). Click Next to continue.

Screenshot 20 - Testing your mail server connection – a successful test

The wizard will now test the mail server connection. It attempts to send a mail via your mail server to the configured fax administrator. You will need to check if the mail actually arrived in the fax administrator mailbox. The test’s success or failure is displayed in the dialog box.

Screenshot 21 - Mail server test failed

If the test fails, the error condition will be displayed in the dialog. The screenshot shows an example error highlighted. The most common errors and their resolution are:

•	CDO Error: “The transport failed to connect to the server.”

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Solution: SSL has to be used but the server is not configured for use with SSL. Disable SSL or configure SSL on the mail server. Also occurs if the IP address of the mail server has not been configured correctly, the connection is being blocked by a firewall or by the mail server. Check firewall settings and if incoming connections from the GFI FAXmaker server are allowed.

•	CDO Error: “The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay for <email address>”

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Solution: Mail server refused the domain of the recipients address following a successful GFI FAXmaker server connection. Occurs because relaying is not allowed from the GFI FAXmaker server. Configure the SMTP server to accept relaying from the GFI FAXmaker machine's IP or allow relaying for the internal email domain only.

•	CDO Error: “The server rejected the sender address. The server response was: 530 5.7.3 Client was not authenticated.”

o	Solution: Authentication details missing. Configure authentication details from the SMTP server configuration dialog in the GFI FAXmaker Configuration Wizard. You can also configure the SMTP server to accept anonymous SMTP connections (if the mail server is only available to the intranet).

•	CDO Error: “The message could not be sent to the SMTP server. The transport error code was 0x80040217. The server response was not available”

o	Solution: Authentication details invalid. Configure authentication details from the SMTP server configuration dialog in the GFI FAXmaker Configuration Wizard.

If the mail server test was successful, you can now check if the fax server is up and running from the GFI FAXmaker monitor node in the GFI FAXmaker configuration. Start up the GFI FAXmaker configuration and check the fax server status.

Screenshot 22 - GFI FAXmaker FAX Server monitor with services running

NOTE 1: You can configure GFI FAXmaker in more detail using the GFI FAXmaker configuration program.

NOTE 2: If an administrator account or password is not provided the service will not start. Reconfigure the service user in the services control panel (under administrative tools) and attempt to restart the service.

Step 5: After running the GFI FAXmaker wizard

After you completed the GFI FAXmaker wizard and verified that the fax server is running:

•	If you have installed GFI FAXmaker on a Microsoft Exchange 2000/2003/2007/2010 server machine, go to the chapter ‘Installing the clients’.

•	If you have not installed it on the Exchange Server 2000/2003/2007/2010 machine, you must go to the paragraph ‘Installing the connector on a remote Exchange server machine’. After this you can proceed to install the clients.

•	If you have an Exchange 5.5 server go to the chapter ‘Configuring Exchange Server 5.5 for faxing’. After this you can proceed to install the clients.

•	If you have Lotus Notes go to the chapter ‘Configuring GFI FAXmaker for Lotus Notes’. After this you can proceed to install the clients.

•	If you have a SMTP/POP3 server go to the chapter ‘Configuring an SMTP/POP3 server for faxing’. After this you can proceed to install the clients.