Setting up fax lines for an ISDN card

Screenshot 31 - Adding an ISDN channel

1. Select the first available fax line number.

2. Select your device type. If you have a 2, 4 or 8 channel ISDN card, select ‘ISDN BRI CAPI 2.0 devices’. If you have a 30 channel card select ‘ISDN PRI CAPI 2.0 devices’.

3. In the Physical fax port box, select the channel/port of the device that you want to use for this fax line.

For example, if you are using an ISDN BRI card, you can select two channels for each card. If you want to use channel 1, select ISDN1B1. If you want to use channel 2, select ISDN1B2. (If you are using more than one ISDN card, you can select ISDN2B1 and ISDN2B2 for the second card, and so on.) If you wish to copy the settings for a line you have already configured, tick ‘Copy settings from’ and select the line from the drop down list.

4. Click OK to proceed with installation.

Screenshot 32 - GFI FAXmaker Lines/Devices Configuration – Adding ISDN1B1 to the configuration.

4. Select the ISDN card that you are using in the ISDN type list box.

5. In the MSN/DID numbers list box add the number(s) to be answered by GFI FAXmaker. You can enter either a full number entry (i.e. 82733099) or a prefix number. An example of a prefix number would be entering ‘827330’. In this scenario GFI FAXmaker would answer all numbers in the range ‘82733000-8273099’. Alternatively click the Answer All button which will cause GFI FAXmaker to answer all incoming calls on the ISDN channel.

NOTE: If you do key in any numbers, GFI FAXmaker will not answer incoming calls

6. If you plan to do DID routing on this channel, go to the advanced tab and tick the ‘Number of DID/MSN digits to capture’ checkbox. The number of digits should be set to the size of the range of numbers you will be capturing. (i.e. For range of 0-99 you should capture two digits. For a range of 0000-5000 would capture 4 digits).

7. Configure Line options and Advanced options from the Line options and Advanced tabs. More information on these options can be found further on in this manual. Click OK to add the line.

8. You should then add any additional lines you wish to use with GFI FAXmaker to the Lines/Devices configuration. An Eicon Diva Server BRI-2M (1 ISDN line) should have 2 channels added to the Lines/Devices configuration (ISDN1B1, ISDNB2). An Eicon Diva Server 4BRI (4 ISDN Lines) should have 8 channels in the configuration (ISD1NB1 – ISDN4B2).

NOTE: After making any changes to the GFI FAXmaker Lines/Devices configuration make sure to restart the GFI FAXmaker FAX Server service for the changes to take effect. Then check the Fax Server Monitor to make sure that the lines have been initialized.

Finding out the exact MSN numbers

A frequent error is that the MSN number on which GFI FAXmaker should answer is specified incorrectly. The exact MSN number that you should enter depends on the ISDN configuration. The best way to determine the number that you need to enter is the following:

1. Go to the GFI FAXmaker monitor node in the GFI FAXmaker configuration.

2. Send a fax to GFI FAXmaker, dialing the number that you want GFI FAXmaker to answer.

3. In the FAX Server Monitor, take note of how the number is being displayed.

4. Enter this number in the Msn number list in the Device tab. After you have entered the number and restarted the GFI FAXmaker fax service/application, GFI FAXmaker will now answer the call.

NOTE: If you want GFI FAXmaker to answer a whole range of numbers (for example, if you are using DID routing), just enter the starting number of the range of numbers. For example: to instruct GFI FAXmaker to answer all numbers 35922410 up to 35922419, enter 3592241.