Table of Contents 1 Introduction 1.1 About 1.2 Conventions used in this manual 1.3 Administration & Configuration 1.4 How GFI FaxMaker works - Sending faxes 1.5 How GFI FaxMaker works - Receiving faxes 2 System Requirements 2.1 Software 2.2 Hardware 2.3 Important settings 2.4 Firewall settings 3 Pre-installation action: Configure mail server 3.1 Mail server environments 3.1.1 Microsoft Exchange 2000/2003/2007/2010 3.1.2 Lotus Domino/Notes 3.1.3 Other SMTP/POP3 mail servers 3.1.4 ISP hosted mail server 3.1.5 Multiple mail servers 3.2 Microsoft Exchange 3.3 Lotus Notes/Domino 3.4 Other SMTP/POP3 mail servers 3.5 SAP 4.7 4 Installing GFI FaxMaker 4.1 Important notes 4.2 Installation procedure 4.3 Run the GFI FaxMaker Configuration Wizard 4.4 Upgrading from earlier versions 5 Testing your new GFI FaxMaker Installation 5.1.1 Send a test fax 5.1.2 Receiving a test fax 6 Glossary 7 Troubleshooting 7.1 Introduction 7.2 Common issues 7.2.1 Email2FaxGateway test fails 7.2.2 Issues encountered when sending faxes 7.2.3 Issues encountered when receiving faxes 7.2.4 SMS 7.3 Knowledge Base 7.4 Web Forum 7.5 Request technical support 7.6 Build notifications 7.7 Documentation 8 Appendix 1: Microsoft Exchange 2000/2003 Connector 8.1 Creating the connector automatically 8.2 Creating the connector manually 8.3 Removing the connector automatically 8.4 Removing the connector manually 9 Appendix 2: Microsoft Exchange 2007/2010 Connector 9.1 Creating the connectors automatically 9.2 Creating the connectors manually 9.3 Removing the connectors automatically 9.4 Removing the connectors manually