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Configuring DID Routing

If you have decided to use DID routing, and have installed a fax device capable of DID routing, you will need to associate the DID numbers with the users. This is called a DID route.

Adding DID routes

To add a new DID route

1. Right click on the Routing > DTMF/DID node, and select 'New DTMF/DID route'

Creating a new DID route

2. Now enter the users' routing number (or virtual fax number). For example, if you have a 4 digit DID, you enter the 4 last numbers in this dialog and click OK. The DID number will appear in the right pane of the FAXmaker configuration. You can also enter a range of DID numbers.

Specifying to which user the fax must be routed

Optionally you can specify 'Force number to have this amount of digits - this will cause a range of, for example, 1- 100 to be noted as 0001-0100 (if you specify 4)

Note: You can also import a list of users and DTMF numbers using the import function

3. Now double-click on the DID number in the right pane. This will bring up the DID route properties. In the users tab, select to which user(s) the fax must be routed if the fax is received on this DID extension number.

Selecting a printer to auto print a fax on

4. You can also specify that any faxes received on this route should be printed on a particular printer. To do this, select the printers tab, enable `Automatically print faxes routed through this rule' and select the printer in the printer list box.

Note: You must configure any printers you wish to use in an inbound route in the printers node. If you do not have any printers configured, this tab will appear greyed out. For information on how to configure printers, see the previous paragraph `general routing options'.

Importing/Exporting a range of DID routes

If you have a large number of users, it might be easier to prepare a list of DID numbers and associate user names in another application like Excel.

To import or export a range of DID numbers:

1. In the FAXmaker configuration, right click on the Routing > DTMF/DID node.

2. From the menu, select either import or export DTMF/DID range. A file dialog will appear asking you to specify a text file with the data to be imported. The data must be in the following CSV format:

"did/dtmf number", "user1", "user2", "user3", ...


"1234", "John J, Doe", "Bill Smith", "Roger Brown", "Joe Bloggs"

You can specify the user name as either their Exchange display name, their SMTP email address or their FAXmaker address.

Important: The configuration will link the user name specified to either the user's display name, any of the user's SMTP email addresses or the user's FAXmaker address. All the user accounts to be imported must be in the Licensed Users list.

On Export, the configuration will use the user's display name for the user fields.

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