Table of Contents 1 About GFI MailArchiver 1.1 Introduction to GFI MailArchiver 1.2 How does GFI MailArchiver work? 1.3 GFI MailArchiver licensing 1.4 GFI MailArchiver summary page 2 Using GFI MailArchiver 2.1 Loading GFI MailArchiver 2.2 Browsing archived emails 2.2.1 Expanding a conversation thread 2.2.2 Viewing emails 2.2.3 Downloading attachments 2.2.4 Refreshing the conversation lists 2.2.5 Browsing the conversation pages 2.3 Browsing other mail users’ emails 2.3.1 Select a user account to browse 2.3.2 Viewing the complete list of accounts you can access 2.4 Browsing emails in different user mailboxes 2.4.1 Adding mailboxes 2.4.2 Removing mailboxes 2.4.3 Viewing emails 2.4.4 Changing mailbox name view 2.5 Searching email archive stores 2.5.1 Simple search 2.5.2 Advanced search 2.5.3 Search for emails with a specific label 2.5.4 Search by email size 2.5.5 Search by Message ID 2.5.6 Search by Recipient or Sender 2.5.7 Search by Sent or Received date 2.5.8 Search by email Subject 2.5.9 Search throughout the whole email 2.5.10 Searching using multiple search terms 2.5.11 Removing search conditions 2.5.12 Viewing emails returned by a search 2.5.13 Sorting search results 2.6 Creating and using search folders 2.6.1 What is a search folder? 2.6.2 Creating a search folder 2.6.3 Viewing the search folder contents 2.6.4 Modifying the search folder query 2.6.5 Deleting a search folder 2.7 Changing the language 2.8 Logging in as a different user 2.9 Logging off GFI MailArchiver 3 Import and export emails 3.1 Import emails from Microsoft Exchange Mailboxes 3.1.1 Introduction 3.1.2 Step 1: Configure GFI MailArchiver Import Service Add new store in the GFI MailArchiver Import Service Change date range for an archive store Removing an Import Service Archive Store 3.1.3 Importing emails from a remote computer 3.1.4 Microsoft Exchange mailbox access permissions – Grant Permissions Importing mailboxes remotely from Microsoft Exchange 2003 server Importing mailboxes remotely from Microsoft Exchange 2007/2010 server 3.1.5 Step 2: Run the GFI PST-Exchange Email Export wizard 3.1.6 Adding imported emails to the GFI MailArchiver archive stores 3.1.7 Unclassified emails 3.1.8 Microsoft Exchange mailbox access permissions – Revoke Permissions Importing mailboxes on the Microsoft Exchange server Importing mailboxes remotely from Microsoft Exchange 2003 server Importing mailboxes remotely from Microsoft Exchange 2007/2010 server 3.2 Import emails from PST files locally 3.2.1 Introduction 3.2.2 Step 1: Configure GFI MailArchiver Import Service Adding a new store Changing date range for an archive store Removing an Import Service Archive Store 3.2.3 Importing emails from a remote computer 3.2.4 Step 2: Run the GFI PST-Exchange Email Export wizard 3.2.5 Adding imported emails to the GFI MailArchiver archive stores 3.2.6 Unclassified emails 3.3 Import emails from PST files on the network 3.3.1 Introduction 3.3.2 Step 1: Configure the GFI MailArchiver Import Service Adding a new store Changing date range for an Archive Store Removing an Import Service Archive Store 3.3.3 Step 2: Install GFI PST Exporter 3.3.4 Step 3: Configure the General Settings of GFI PST Exporter 3.3.5 Step 4: Configure the Notification Settings of GFI PST Exporter 3.3.6 Step 5: Configure Computer Groups Adding new computer groups Editing Computer Groups Computer Group Updates 3.3.7 Step 6: Add end-user machines in computer groups End-user machines 3.3.8 Step 7: Deploy the GFI PST Exporter agent to end-user machines 3.3.9 Step 8: Process PST files on end-user machines 3.3.10 Reports and logs End-user machines processing details 3.3.11 Adding imported emails to the GFI MailArchiver archive stores 3.3.12 Unclassified emails 3.4 Import emails from GFI MailArchiver 2 3.4.1 Introduction 3.4.2 Step 1: Configure the GFI MailArchiver Import Service Adding a new store Changing date range for an archive store Removing an Import Service Archive Store 3.4.3 Importing emails from a remote computer 3.4.4 Step 2: Run the GFI MailArchiver 2 Email Export wizard 3.4.5 Adding imported emails to the GFI MailArchiver archive stores 3.4.6 Unclassified emails 3.5 Import emails from GFI MailEssentials 3.5.1 Introduction 3.5.2 Step 1: Configure the GFI MailArchiver Import Service Adding a new store Changing date range for an archive store Removing an Import Service Archive Store 3.5.3 Importing emails from a remote computer 3.5.4 Step 2: Run the GFI MailEssentials Email Archive Export wizard 3.5.5 Adding imported emails to the GFI MailArchiver archive stores 3.5.6 Unclassified emails 3.6 Exporting emails using the Bulk Export tool 3.6.1 Using the GFI MailArchiver Bulk Export tool 3.6.2 Searching for emails 3.6.3 Viewing an email from the search results 3.6.4 Exporting emails Important notes 3.6.5 Restore to a specific email address 3.6.6 Download to a folder on disk 3.6.7 Download to a PST file 3.6.8 Connecting to multiple GFI MailArchiver installations 3.6.9 Disconnecting from a GFI MailArchiver installation 4 Outlook Connector 4.1 How does the GFI MailArchiver Outlook connector work? 4.2 Downloading GFI MailArchiver Outlook Connector 4.3 System Requirements 4.3.1 Software 4.3.2 Hardware 4.4 Installing via GPO 4.4.1 Windows Server 2003 4.4.2 Windows Server 2008 4.5 Installing without GPO - Manual install 5 Archives and database infrastructure 5.1 Configuring which emails to archive 5.2 Setting up the mail servers to archive 5.2.1 Adding a Microsoft Exchange mail server Important notes Adding a Microsoft Exchange mail server instructions 5.3 Re-configuring a mail server 5.4 Removing a mail server 5.4.1 Disable/Enable email collection from a mail server 5.5 Setting up databases 5.5.1 Configuring the Firebird database 5.5.2 Configuring the Microsoft SQL Server Important Notes 5.6 Configuring Archive Stores 5.6.1 Which type of archive store shall I use? 5.6.2 Configuring an archive store based on Microsoft SQL Server 5.6.3 Configuring an archive store based on Microsoft SQL Server and file system 5.6.4 Configuring an archive store based on GFI MailArchiver (Firebird) database and file system 5.7 Selecting an archive store where to archive emails 5.8 Configure which archive stores can be browsed and searched 5.9 Archive stores management Important information Prerequisites Configuring archive store management 5.9.1 Re-configuring the schedule settings 5.10 Attaching a GFI MailArchiver 3 database Important notes 5.11 Viewing archive store statistics 5.12 Re-configuring an archive store 5.13 Removing an archive store 5.14 Backup Archive Stores 5.14.1 Online Backup 5.14.2 Offline Backup Backup an Archive Store based on Microsoft SQL Server Backup an Archive Store based on Microsoft SQL Server and file system Backup an Archive Store based on GFI MailArchiver (Firebird) database and file system 5.14.3 Restore a backed up Archive Store Restoring an Archive Store which is added in GFI MailArchiver Restoring an Archive Store which is not added in GFI MailArchiver 5.15 Managing search indexes 5.15.1 Configuring the Language Analyzer Introduction Important notes Setting up the Language Analyzer 5.15.2 Rebuilding a search index Important notes Rebuilding a search index 5.15.3 Pausing indexing 5.15.4 Search index states 5.16 Upgrading the database schema 5.17 Moving emails from one database to another Important Notes 5.17.1 Step 1: Configure the GFI MailArchiver Import Service Adding a new store 5.17.2 Step 2: Remove the source Archive Stores from GFI MailArchiver 5.17.3 Step 3: Move binary files to the GFI MailArchiver Import Service 5.17.4 Moving emails to the GFI MailArchiver archive stores Unclassified emails 5.17.5 Step 4: Restoring the mailbox folder structure of moved emails. 6 Access control and auditing 6.1 Configuring access control 6.1.1 Configuring the Full Access Group 6.1.2 Configuring group managers 6.1.3 Configuring user access control 6.1.4 Removing Managers or Users from the lists 6.2 Managing Policies 6.2.1 Retention policies How are retention policies applied? Important notes Creating a retention policy Modifying retention policies Removing a retention policy Modifying the retention policy priority Creating a retention policy to match all emails Create a retention policy which matches all emails Enable / disable a retention policy Legal Hold Spam Retention policies 6.2.2 Categorization policies How are categorization policies applied to emails? Important notes Creating a categorization policy Modifying categorization policies Modifying categorization policies Removing a categorization policy Enable / disable a categorization policy 6.3 Configuring mailbox folder structure retrieval How does mailbox folder structure retrieval work? 6.3.1 Microsoft Exchange 2000/2003 6.3.2 Microsoft Exchange 2007 (not SP1) 6.3.3 Microsoft Exchange 2007 SP1 6.3.4 Microsoft Exchange 2010 6.3.5 Upgrade old Archive Stores to enable Mailbox Folder Structure Retrieval 6.4 Database activity auditing Important note 6.4.1 Configuring database activity auditing 6.4.2 Uploading trace files to the auditing database 6.5 User interaction auditing Prerequisites 6.5.1 Configuring user interaction auditing 6.6 Reports Accessing Reports 6.6.1 Configuration management auditing report 6.6.2 Access control auditing report 6.6.3 Data integrity auditing report 6.6.4 Archived emails auditing report 6.6.5 Bulk import auditing report 6.6.6 Retention policy auditing report 6.6.7 Data leakage prevention auditing report 6.6.8 User audit trail auditing report 7 Troubleshooting and support 7.1 Introduction 7.2 Installation problems 7.3 General issues 7.4 Import/Export problems 7.5 Outlook connector issues 7.6 Knowledge Base 7.7 Web Forum 7.8 Contact technical support 7.9 Build notifications 7.10 Documentation 8 Glossary
