3.2 Managing legitimate email As with any anti-spam solution, GFI MailEssentials might require some time until the optimal anti-spam filtering conditions are achieved. In cases where this is not yet achieved, there might be instances where legitimate email might be identified as spam. In such cases users should add emails incorrectly identified as spam to the ‘Add to whitelist’ and to the ‘This is legitimate email’ folders to ‘teach’ GFI MailEssentials that the email in question is not spam. Important notes In Microsoft Outlook, dragging and dropping email moves the email to the selected folder. To retain a copy of the email, hold down the CTRL key to copy the email rather than moving it. 3.2.1 Adding senders or newsletters to the whitelist 1. In the public folders, locate the GFI AntiSpam Folders ► Add to whitelist public folder. 2. Drag and drop emails or newsletters to the Add to whitelist public folder. 3.2.2 Adding discussion lists to the whitelist Discussion lists (NOT newsletters) are often sent out without including the recipient email address in the MIME TO and are therefore marked as spam. To receive these discussion lists, whitelist the email addresses of these valid list mailers. Add discussion lists to the whitelist 1. In the public folders, locate the GFI AntiSpam Folders ► I want this Discussion list public folder. 2. Drag and drop discussion lists to the I want this Discussion list public folder. 3.2.3 Add ham to the legitimate email database 1. In the public folders, locate the GFI AntiSpam Folders ► This is legitimate email public folder. 2. Drag and drop emails to the This is legitimate email folder.
