3.3	Managing spam

While GFI MailEssentials starts identifying spam emails right out of the box, there might be instances where spam makes it through undetected to the users mailbox. Typically this might be either due to configuration settings that have not yet been performed or to new forms of email spam to which GFI MailEssentials has not yet adapted itself. In both cases, these situations are resolved when GFI MailEssentials is configured to capture such spam.

NOTE: For information on how to resolve issues related to emails not detected as spam refer to the Troubleshooting & support chapter starting on page 86 in this manual.

In these cases users should add such emails to ‘Add to blacklist’ and to the ‘This is spam email’ folders to ‘teach’ GFI MailEssentials that the email in question is spam.

Important notes

1. In Microsoft Outlook, dragging and dropping email moves the email to the selected folder. To retain a copy of the email, hold down the CTRL key to copy the email rather than moving it.

2. Refer to the Enable public folder scanning section starting on page 6 in this manual for more information on how to automatically create the GFI AntiSpam folders.

3.3.1

Adding senders to the blacklist

1. In the public folders, locate the GFI AntiSpam Folders ► Add to blacklist public folder.

2. Drag and drop emails to the Add to blacklist public folder.

3.3.2

Adding spam to the spam database

1. In the public folders, locate the GFI AntiSpam Folders ► This is spam email public folder.

2. Drag and drop the spam email to the I want this Discussion list public folder.