3	Routine Administration

3.1	Reviewing spam email

3.1.1

Spam review process

1. Instruct the individual email users to periodically review spam emails.

2. In case of legitimate emails being identified as spam, refer to the Managing legitimate email section below to instruct GFI MailEssentials on how not to classify similar emails as spam.

3. In case of spam emails being incorrectly identified as spam (false positives), refer to the Managing spam section below for instructions on how to instruct GFI MailEssentials on how to classify similar emails as spam.