Quarantined mail from the user point of view

The quarantining of mail is largely transparent to the mail user. It differs slightly depending on which mode you are running GFI MailSecurity in.

If running in SMTP gateway mode

For inbound & outbound mail, users will receive the quarantined mail or attachment as soon as the administrator approves it.

If running in VS API Exchange mode

For inbound mail, users will receive the quarantined email or attachment as soon as the administrator approves it.

For outbound mail however, the procedure is a little more complex. This is due to the fact that GFI MailSecurity does not receive recipient information via VS API, and therefore, GFI MailSecurity will generate a mail that the user has to forward to the original recipient.

Forwarding an attachment that got quarantined to the original recipient

Ticketing system (VS API mode)

The system that allows outbound mails to be sent after they have been quarantined is called the ticketing system. Basically what happens is that a new message, containing the file attachment or the original mail that was quarantined is sent to the user, accompanied by a ticket number, giving the user 24 hours to forward the mail or attachment to the original recipient. The user can modify the body of this approval ticket mail, but not the attachment.