10.5	Request technical support

If you have referred to this manual and our Knowledge Base articles, and you still cannot solve issues with the software, contact the GFI Technical Support team by filling in an online support request form or by phone.

•	Online: Fill out the support request form on: http://support.gfi.com/supportrequestform.asp. Follow the instructions on this page closely to submit your support request.

•	Phone: To obtain the correct technical support phone number for your region please visit http://www.gfi.com/company/contact.htm.

•	NOTE: Before you contact our Technical Support team, please have your Customer ID available. Your Customer ID is the online account number that is assigned to you when you first register your license keys in our Customer Area at https://customers.gfi.com/login.aspx.

•	We will answer your query within 24 hours or less, depending on your time zone.