Contact our tech support

Find the contact information of the tech support office nearest to you! More

Submit a support request

Complete our email support request form. More

Dissatisfied?

Escalate your support or sales issue to the relevant supervisor. More

Subscribe to GFI news!

RSSReceive updates on new product builds and support articles via email or RSS! More

Technical Support Center

GFI Support Chat is open Monday-Friday 9am CET(3am EST) until 11pm CET(5pm EST)

Knowledge Base

Got questions about GFI MailArchiver for Exchange 5? Use our Knowledge Base!
This enables you to search our entire product support database in a fast, efficient manner. We constantly update, expand, and refine the Knowledge Base to ensure that you have access to the very latest information.

Product documentation

Search the product documentation:

View the GFI MailArchiver for Exchange 5 manual online in HTML format or PDF format.

Top 10 articles – GFI MailArchiver for Exchange 5

How can I register ASP.NET with my IIS Web Server?

Is it possible to uninstall .NET Framework?

What is the Sarbanes-Oxley Act?

Can I install a virus scanner, or make use of backup software on the same machine that is running a GFI product?

Do I need to upgrade my license key when upgrading to a new version?

I’m getting an error HTTP/1.1 503 Service Unavailable when I try to open the GFI MailArchiver/GFI MailSecurity web interface. How do I resolve this?

Troubleshooting errors during installation

GFI does NOT require clients to verify their account details

What are the legal requirements for email archiving?

Enabling TCP/IP on Microsoft SQL Server 2005

Recently added articles – GFI MailArchiver for Exchange 5

GFI MailArchiver (3x3 video) - Bulk Printing

Using the GFI Self-Service portal

How to move a GFI MailArchiver Firebird database to another disk on the same server

Unable to export emails using GFI PST-Exchange Email Export tool from folders which end in a fullstop

Unable to export PST file using GFI PST-Exchange Email Export tool

Is it possible to delete emails from a GFI MailArchiver Database?

The GFI MailArchiver Import process appears to have hung and not importing any emails

Error: ‘A large number of emails have a date that does not match any of the date ranges covered by the databases configured' when importing emails

Emails containing international characters appear corrupt in Microsoft Outlook or GFI MailArchiver

GFI MailArchiver Frequently Asked Questions (FAQ)