Support > Support request form

1. First check if the answer is in our Knowledge Base. We constantly update, expand, and refine the Knowledge Base to ensure that you have access to the very latest information.
2. Ensure that you have registered your GFI product, because you are required to enter your customer ID (the account number you received upon registering your license keys) when submitting this request. You can register here.
3. Run the troubleshooter program in the GFI product program group. The troubleshooter program gathers important information that will allow us to resolve your issue quicker. Answer the questions set by the troubleshooter as accurately as possible. Once the troubleshooter program is finished, it will create a number of files under the product installation\Support directory; compress all files in one ZIP file and attach it to the support request using the 'Attach Troubleshooter output' function.
   
   Please note that you must send your files in one of these formats: .zip, .rar, .log, .txt or .evt - files with other extensions cannot be accepted. Also, attachments must not exceed 6 MB.

NOTE: Click here to check the severity levels area to know how our Technical Support Team will prioritize support requests.