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Archiving Faxes to GFI Archiver

Author: Abas Lazem Updated

Overview

Sent and received faxes and SMS can be archived to GFI Archiver. With this feature enabled, faxes and SMS can be easily identified, searched and retrieved using GFI Archiver, ensuring that communications history is secure, accessible and meet a number of compliance and eDiscovery regulations.

Requirements

Before using this feature, ensure that:

  • GFI Archiver is installed, properly configured and functional.
  • GFI Archiver is accessible from the GFI FaxMaker server. To confirm this, try to log in to GFI Archiver via a web browser from the GFI FaxMaker server.
  • If inclusion or exclusion lists are used in GFI Archiver, ensure that these are properly configured so that GFI FaxMaker users are not blocked by these lists.
  • For compliance purposes, ensure that GFI Archiver configuration meets your legal requirements. For example, retention policies may be configured to automatically delete archived items, in breach of your fax retention requirements.

Process

  1. From GFI FaxMaker Configuration, right-click the Archiving node and select Properties.

  2. In the Archive to Database tab, select Enable GFI Archiver and click Setup GFI Archiver....

    gfi_archiver.png

    Figure 1: Configuring GFI Archiver connection settings

  3. Specify the GFI Archiver connection details:

    Option

    Description
    GFI Archiver URL

    Key in the URL used to launch GFI Archiver. This is the same URL used when loading GFI Archiver from a web browser. Ensure that this location is accessible from the GFI FaxMaker server.

    If the GFI Archiver URL is secure (HTTPS), GFI FaxMaker validates the SSL certificate to ensure that the certificate is valid. For more information refer to Other Notes section below.
    GFI Archiver administrator credentials Key in the credentials of a user with GFI Archiver administrative privileges.

  4. Click Test to verify the connection and authentication with GFI Archiver. If the test fails, ensure that the GFI Archiver address is accessible from the GFI FaxMaker server and that the credentials entered are correct.

  5. Click OK.

  6. In the Archive to Database tab, choose the format to archive fax images in.

  7. Click OK to apply the settings and start archiving to GFI Archiver.

Other Notes

  • When enabling the above settings, GFI FaxMaker starts archiving faxes and SMS that it processes to GFI Archiver, but it does not add old and historical archive data. Use the Migration Tool to copy old GFI FaxMaker data to GFI Archiver. For more information refer to Migrating archive data between databases.
  • When a connection with GFI Archiver cannot be established, faxes and SMS are temporarily stored in a folder until a connection is re-established. Items are temporarily stored in the following location: <GFI FaxMaker installation folder>\archive\DBCache. GFI FaxMaker attempts to re-archive items every 60 minutes.
  • If the GFI Archiver URL is secure (HTTPS), by default GFI FaxMaker does not accept invalid or untrusted certificates. To ignore untrusted certificates, create the following registry key and restart the GFI FaxMaker Attendant service:
    Registry Location

    64-bit servers: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GFI Fax & Voice\FAXmaker\Config

    32-bit servers: HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax & Voice\FAXmaker\Config
    Key Value Name IgnoreSSLPolicyErrors
    Key Value Type REG_DWORD (32bit)
    Key Value Data 1