GFI FaxMaker can be configured to work with Microsoft Office 365 Enterprise accounts. This article provides the configuration steps.
GFI FaxMaker must be installed and ready to be configured with Microsoft Office 365 Enterprise accounts. For more information, refer to Installing or Upgrading GFI FaxMaker.
Setting up GFI FaxMaker with Microsoft Office 365 Enterprise accounts involves two main steps:
Step 1: Set the Mail Server Details
On completion of the GFI FaxMaker installation, the installer automatically launches the Configuration Wizard that assists you through the basic steps of configuration. Configure the following wizard steps:
- In the Configuration Wizard welcome screen click Next.
Choose My email server will forward faxes and SMSs to this GFI FaxMaker machine. Click Next and complete the following options:
Option Description Mail server name or IP address
Port Key in
Use Secure Connection
Select this option and choose TLS.
Use SMTP Authentication
Select this option and enter the credentials of a Microsoft® Office 365™ mailbox user. Key in the user's full email address in the Account name and the Password.
Do not select Secure Password Authentication.
Figure 1: Mail server configuration options
NOTE: If GFI FaxMaker is already installed, configure the above mail server details from GFI FaxMaker Configuration > Email2FaxGateway.
- Proceed with the wizard to finalize the configuration.
NOTE: When sending emails to your organization users, for example when notifying administrators of system errors, GFI FaxMaker sends the email from the email address fax@<fax domain> domain (e.g., email@example.com). Ensure that GFI FaxMaker can send emails via your mail server from this email address.
Step 2: Set the Connectors
NOTE: Connectors are not available with all Office 365 plans. If your plan does not support connectors, refer to Microsoft Office 365 Email only accounts.
Configure fax and SMS connectors in Microsoft® Office 365 Exchange Admin Center to route outgoing fax/SMS emails from Microsoft® Office 365 to the GFI FaxMaker server.
Connectors must be configured such that when the recipient domain of an outgoing email matches the fax or SMS domains, the email gets routed to GFI FaxMaker for fax/SMS transmission.
Create a connector using the following options:
- From Office 365.
- To your organization’s email server.
- Choose to use the connectors when email messages are sent to particular domains and add the fax and SMS domains.
- Specify the GFI FaxMaker server public IP address or Fully Qualified Domain Name as the Smart Host.
Configure the other connector settings depending on your organization's setup. For more information refer to the Microsoft article Configure mail flow using connectors in Office 365.
Your users should now be able to send faxes using the standard addressing format <fax number>@faxmaker.com (for example, firstname.lastname@example.org).
Test fax sending:
- Use a hosted email user to send a fax or SMS via email.
- View the email being processed in the GFI FaxMaker Monitor and confirm that the fax is received by the recipient.
- If you cannot see the fax email being processed in the GFI FaxMaker Monitor, troubleshoot the relaying of the email from the mail server to GFI FaxMaker.
Test fax receiving:
- From a test fax line, send a fax to a fax line connected and configured in GFI FaxMaker.
- View the incoming fax status from GFI FaxMaker Monitor.
- Unless Routing rules were previously configured, the fax is delivered through the Default Routers (Available from GFI FaxMaker Configuration > Routing > Properties > Default Routers). Ensure that the fax is successfully delivered to the Default Routers’ mailbox.