Overview

Full Text Search is enabled and experiencing intermittent failures/crashes with the following entries appearing in the Error log:

[12/Nov/2019 17:11:44] FullTextServiceImpl.cpp: Failed to connect to fulltext service after start within 20:48 seconds. Time out can be increased in the configuration (FullTextSearch/StartTimeout).
[12/Nov/2019 17:11:44] StoreHeritageConfigurator.hpp: Failed to tart fulltext service.
[12/Nov/2019 05:13:13] FullTextServiceImpl.cpp: Failed to connect to fulltext service after start within 20:40 seconds. Time out can be increased in the configuration (FullTextSearch/StartTimeout).
[12/Nov/2019 05:13:13] StoreHeritageConfigurator.hpp: Failed to tart fulltext service.

Prerequisites

Admin access to Kerio Connect server 

Process

1. Stop the Kerio Connect server.

2. Navigate to the Kerio Connect installation folder. Defaults are: 

   • Windows: C:\Program Files\Kerio\MailServer

   • macOS: /usr/local/kerio/mailserver

   • Linux: /opt/kerio/mailserver

3. Open the mailserver.cfg file and locate the "StartTimeout"variable:

   <table name="FullTextSearch">
     <variable name="Enabled">1</variable>
     <variable name="StartTimeout">20</variable>
     <variable name="Path">/opt/kerio/mailserver/store/fulltext</variable>

4. Increase the "StartTimeout" variable default value from 20 to 40. Save the changes.
   
   

5. Start the Kerio Connect server.

Confirmation

The Full Text Search feature is functioning correctly, without intermittent failures.

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