This article provides instructions on how to resolve an issue with Archive Folders not being visible in Webmail.
The user should have Archive Folder rights in Folder Administration.
Kerio Connect is not re-indexing Archive folders, and it is unable to recognize a folder that does not have
status.fld file in it.
Create a new user with any name.Note: You can use an existing user, but the new user will reduce re-indexing time that will be required later.
From the newly created user's webmail, create a new folder for Archive, for example, 2019-Dec.
Open the old 2019-Dec folder containing the archived emails and navigate to the #msgs subfolder. Copy all the
.emlfiles from the #msgs subfolder.
The directory structure of 2019-Dec will be similar:
Navigate to the new folder 2019-Dec, open the #msgs subfolder located in the user directory from step 1 and paste all the
.emlfiles from step 3 to the #msgs subfolder. The default location would be
Re-index the mailbox of the newly created user from step 1.
Check if the emails from the old Archive are visible in a new folder in the user webmail.
Move the 2019-Dec folder from the user directory to the Archive directory. The default location would be
The new folder 2019-Dec is visible under Archive Folders.