Overview

You can add an extra layer of security to your MyKerio account by setting up two-step verification, which uses an external application on your smartphone to confirm your identity when signing in.

This article describes the processes of using and configuring this feature by covering the following topics:

• Using Two-Step Verification
• Enabling Two-Step Verification
• Adding Phone Number to Two-Step Verification Using SMS Code
• Disabling Two-Step Verification
• Generating Backup Codes
• What to Do When You Cannot Access Your Authenticator?
• Resolving 'Verification code is invalid' issue for iOS devices

Process

Using Two-Step Verification

Two-step verification allows you to add an extra layer of security to your account by linking a secondary authenticator device. Once in place, the authenticator service generates a one-time password that is shared on your secondary device every time you sign in. This prevents the possibility for other users to access your account, even if they have your credentials. 

Here are some of the authenticator applications that you can use to configure two-step verification:

• Google Authenticator: Available for iOS, Android, and Windows Phone
• FreeOTP authenticator: Available for iOS and Android
• Authenticator for iOS
• Authenticator for Windows Phone
• WinAuth for Windows

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Enabling Two-Step Verification

Follow these steps to set up two-step verification in MyKerio:

1. In the MyKerio interface, go to Settings.

   

2. In the 2-Step Verification section, click Enable.

   

3. The Enable 2-Step Verification dialog box appears. Open an authenticator application on your mobile device. Scan the QR code (barcode) or type the alphanumeric code shown. This generates a time-limited, six-digit verification code on your authenticator application.

   Note: Authenticators generates a new code every 30 seconds. All codes generated based on the MyKerio QR code are valid only for MyKerio authentication.

4. Enter the verification code from the authenticator app on your mobile device, into the Enable 2-Step Verification dialog box, as in the screenshot below.

5. Click Verify and save.

   

Confirmation 

Two-step verification is required when signing in to MyKerio.

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Adding Phone Number to Two-Step Verification Using SMS Code

Follow these steps to add your phone number to two-step verification using an SMS code. This is different than adding a mobile device and provides additional security using your (cellular service) phone number, be it on a different mobile device: 

1. In the MyKerio interface, go to Settings.

2. In the 2-Step Verification section, click Set backup phone.

3. The Backup Phone For 2-Step Verification dialog box appears.

4. Type your phone number. The number must include the international prefix, and you can use various formats, such as:

   • + 1 (408) 496-4500
   • + 7 (495) 9136823
   • +420 377 338 901

5. Click Send me SMS.

   

6. Type the code you receive via text message into the Code from SMS field.

7. Click Verify and save.

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Disabling Two-Step Verification

Follow these steps to disable two-step verification:

1. In the MyKerio interface, go to Settings.

2. In the 2-Step Verification section, click Disable 2-step verification.

   

3. Type your MyKerio password to confirm the action in the Disable 2-Step Verification dialog box.

4. Click Disable 2-step verification.

Confirmation

MyKerio disables two-step verification, and you no longer need it to access MyKerio.

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Generating Backup Codes

MyKerio allows you to save several backup codes for authentication in case you lose your authenticator device. Follow these steps to generate backup codes: 

1. In the MyKerio interface, go to Settings.

2. In the 2-step verification section, click Generate.

   

3. The Backup Codes for 2-Step Verification dialog box appears. Click Print or Save as file to save these codes in a secure place. You can use these codes to access your account in case you lose your authenticator device that is enabled for two-step verification.

   

Important: If you generate a new code set, all codes from the old set become invalid. Each code can be used only once.

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What to Do When You Cannot Access Your Authenticator?

If you cannot access your authenticator linked with the MyKerio account, follow these steps to generate a backup code or an SMS code for two-step verification:

1. In your browser, go to MyKerio.

2. Type your credentials in the login dialog box. The 2-step verification dialog box appears.

3. In the 2-step verification dialog box, click Don't have a code?

   

4. Type the backup code, or click Send SMS and type the SMS code into the dialog box.

5. Click Verify and Login.

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Resolving the 'Verification code is invalid' issue for iOS devices

Sometimes, you may get the following error on an iOS mobile device:

To resolve this issue, please try the below procedure:

1. Log in to MyKerio from a PC.

2. Disable 2FA.

3. Try to log in using the MyKerio IOS app.

4. If you can log in while 2FA is disabled, go back to MyKerio on a PC and enable 2FA again.

5. Use a different 2FA application like Authy.

6. Try to log in again after enabling 2FA.

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