While experiencing user folder Performance issues, the contents of the index.fld and status.fld files should be repaired. The process is called the manual repair of users' folders.
It can be achieved by using indexing (rebuild) utility, attached below.
You may occasionally receive Server errors Root folder cannot be listed or Failed to read rights from folder INBOX, internal error.
You need to configure the Full Backup of the Kerio Connect store before proceeding.
Root Cause Analysis
The particular folders became corrupted because of local policies or issues with the data store or server performance.
Manual Re-Indexing Process
Download the attached index_status_fld.sh script.
Determine whether there is a need to delete the __wm__autoCompleteContacts folder.
If the folder Then
Needs to be deleted
Proceed to the next step. Does not need to be deleted
Modify the script so that the folder is not deleted and then proceed to the next step.
Make the file executable:
chmod +x index_status_fld.sh.
Run it as a Root user from the