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Resolving 'Unable to verify account name or password' Error on macOS Exchange Account

Author: Vladyslav Velychko Updated

Overview

This article provides information on how to fix the following error during configuration of the Kerio Cloud account:

"Unable to verify account name or password."

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Prerequisites

Try to configure Exchange account on macOS

Root Cause

macOS cannot reach the server via Exchange because Autodiscovery is not configured properly for the Kerio Cloud domain.

 

Process

  1. Open System Preferences in macOS, select Internet Accounts.

  2. In the window, 'Choose a Mail account provider,' select Exchange.

  3. Type your Name and Email Address. Click 'Sign In.'

  4. In the window 'Sign in to your Exchange account using Microsoft,' click 'Configure Manually.'

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  5. Type your account details. Internal and External URLs should be your Kerio Connect server name + /EWS/Exchange.asmx

    In the case of Kerio Cloud, it will be something similar to this: https://host002.us1.kerio.cloud/EWS/Exchange.asmx

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    Note: Please replace host002.us1 with your Kerio Cloud hostname.

  6. Select the apps you want to configure and click Done.

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Confirmation

Kerio Cloud Exchange account is successfully configured in macOS.

Related Articles

Creating a Kerio Cloud Account

Changes in *.itekmail.com Domains

 

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