Overview

When the Kerio Connect subscription expires, the functionality of the product is limited, making it less effective as an email server. It is highly recommended that the subscription be renewed to maintain all critical functions.

IMPORTANT: Once the Kerio Connect subscription expires, the product and definition updates for Anti-virus and Anti-Spam stop working, which increases the risk of your system being exposed to the latest threats.

Diagnosis

Reduced Functionality in Kerio Connect

The following functions and operations are terminated when the subscription of Kerio Connect reaches the grace period:

• ActiveSync. 

  For more information, refer to Support for ActiveSync.

• Antivirus updates. 

  For more information, refer to Antivirus in Kerio Connect.

• Anti-spam updates. 

  For more information, refer to Anti-Spam Advanced Filter.

Solution

Renewing the Subscription

To renew your Kerio Connect subscription, please reach out to your preferred reseller or go to Ordering GFI Solutions.

Supplementing Information

End of the Grace Period

During the grace period (30 days), Kerio Connect allows users to use the web and desktop client interfaces with reduced functionality. When the grace period elapses, Kerio Connect clients are blocked until the subscription is renewed.

Kerio Connect Licensing Mechanism

Kerio Connect licenses are sold exclusively through authorized GFI partners. If you wish to upgrade, extend, add-on, or renew your license, please visit GFI Software to find your nearest Kerio Distributor/Reseller.

The following steps detail the license purchase and update process:

1. The customer purchases a new license, upgrade, add-on, or extension from their GFI Sales Partner.
2. The order is lodged with GFI Sales, who process the order through to GFI Accounts.
3. The updated license information is loaded into the Kerio customer account record system.
4. The reseller/distributor emails the new license key to the customer.
5. The updated license key file is automatically downloaded to the customer's on-premise server.

Note: The time it takes from when you purchase your license to when it is automatically updated on your server can be delayed by several factors outside the control of GFI.

Verification

The expired license is renewed and updated information is shown in the Kerio Connect Administration.

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