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Installation/Upgrade Error: "SQL database name:"

Author: Timothy Parker Updated

Overview

 

This article outlines the steps on how to resolve the error: SQL database name: when GFI LanGuard fails to connect to the SQL Server during installations/upgrades.

 

Information

 

After providing the SQL Server details during installation, the system may fail to connect and prompt the following error:

sqldatabasename.png

This error generally occurs when the SQL Server Browser service is not able to appropriately read and connect to the SQL Server.

 

Resolution

 

The SQL Server Browser service needs to be started/restarted to resolve the error:

  1. Open the Windows Services Manager by typing services.msc on the Windows Run dialog ( press Windows key mceclip0.png + R):

    mceclip1.png

  2. Locate the SQL Server Browser service.

  3. Start the service (if it is not running) or restart the service (if it is currently running):

    mceclip3.png

  4. Select Ok.

  5. Verify that the SQL Server name is correct.

  6. Select Ok on the Database Configuration panel.

 

Confirmation

 

The installation or upgrade should proceed without encountering the error/prompt mentioned above.

 

 

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