This article provides the location of the license key in the configuration files and the process to manually replace the key if the application does not accept the key via the software.
Customers may report that the license is indicating Invalid License Key or that they are Restricted to risk assessment only (as shown in the image below).
Invalid license key! GFI EndPoint Security is running with limited support.
Invalid license key!
Restricted to risk assessment only.
Generally, selecting edit and updating the key will resolve the issue. In rare instances, the key is unable to be updated through the application itself. In these cases, we will need to review the XML file, which contains the key manually. Review the steps below for this procedure.
- Stop all of the EndPointSecurity services and close the EndPointSecurity GUI.
- Navigate to
C:\Program Files (x86)\GFI\EndPointSecurity 6\Data.
- Open the XML in your preferred editor.
- The contents of the XML should be as follows (replace "Your License Key Here" with the currently valid license key):
<?xml version="1.0" encoding="UTF-8"?>
<LicenseKey>"Your License Key Here"</LicenseKey>
- Save the XML.
- Restart the services from step #1.