Overview

Synchronization status error message "Error encountered while synchronizing: Could not find a part of the path '<File Path>'" is displayed during CMS synchronization.

This article provides the root cause, along with step-by-step instructions to resolve this issue.

Root Cause

The above synchronization status error message indicates:

• Corruption within the directory.

• The services were not stopped when performing the purge of the noted directories, as mentioned in the CMS Data Not Synchronizing article.

Resolution

1. Verify if the following directory C:\ProgramData\GFI\LanGuard XX\Cache\DataCentralization exists. Here XX corresponds to the current GFI LanGuard version.

   • If the directory exists, then go to step 2. If the directory does not exist, then it would require repair/reinstallation of the LanGuard application. Please refer to the Fixing GFI LanGuard Installation Issues for more information.

2. Verify if there are any permission restrictions on the folder that would prevent access to the directory.

   • If need be, disable any permission restrictions on the folder preventing access to the directory.

3. Perform a scan of the LanGuard server from the LanGuard console. This will populate the DataCentralization directory with new synchronization files to force trigger a synchronization.

Confirmation

Once the files are created, wait for a few minutes for the data to synchronize. Navigate to the CMS console and confirm whether the synchronization was successful.

Back to Top