Generating HAR File in Browser

Overview

When you encounter various browser-related issues (e.g., a website is inaccessible, timeout while reaching resources, some UI elements are not displayed, etc.), it is often helpful to record Network requests while reproducing the issue. This article explains how to use the HAR capture feature in Chrome, Firefox, IE, and Safari browsers to record these requests.

Process

Generating HAR File in Chrome

1. Open Google Chrome and go to the page where the issue is occurring.
2. From the Chrome settings menu, select More Tools > Developer Tools, or press F12.
   
   
   
   
3. From the newly opened panel, select the Network tab.
   
   
   
   
4. Make sure that the Record button is red (  ). If it is grey, click on it once to start recording.
5. Check the Preserve log option.
   
   
   
   
6. Click on the Clear button (  ) to remove any existing logs.
7. Reproduce the issue that you were experiencing before.
8. Once you have reproduced the issue, right-click on any network request, select Save all as HAR with content, and save the file to your computer.
   
   
   
   
9. Upload the HAR file to your ticket or attach it to your email so that our Support team could analyze it.

Generating HAR File in Firefox

1. Open Firefox and go to the page where the issue is occurring.
2. From the Firefox menu (three horizontal lines), select Web Developer > Network.
   
   
   
   
3. From the newly opened panel, select the Network tab.
   
   
   
   Your actions in the browser are recorded automatically.
4. Reproduced the issue that you were experiencing before.
5. Click on the HAR column header and select Save All As HAR.
   
   
   
   
6. Save the HAR file on your computer.
7. Upload the HAR file to your ticket or attach it to your email so that our Support team could analyze it.

Generating HAR File in Internet Explorer

1. Open Internet Explorer and go to the page where the issue is occurring.
2. Press F12 or click on the gear icon and select F12 Developer Tools.
3. Click on the Network tab.
4. Reproduce the issue that you were experiencing before.
5. Once done, click on the Save button and enter a name for your HAR file.
   
   
   
   
6. Upload the HAR file to your ticket or attach it to your email so that our Support team could analyze it.

Generating HAR File in Safari

Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions in the following article to enable the menu: Use the developer tools in the Develop menu in Safari on Mac.

1. Open Safari and go to the page where the issue is occurring.
2. Open the Develop menu and select Show Web Inspector.
3. Click on the Network tab.
4. Reproduce the issue that you were experiencing before.
5. Click Export and save your HAR file.
   
   
   
   
6. Upload the HAR file to your ticket or attach it to your email so that our Support team could analyze it.

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