When a fax request is sent from a GFI FaxMaker Online client using GFI FaxMaker Online WebService, the following error is encountered:
'An error was encountered while sending the fax. Error: C-0017 - Unspecified error. Failed to connect to GFI FaxMaker Online.'
This article provides the details to resolve this issue.
- GFI FaxMaker Online Client
- All supported environments
No data is detected for the cover page. Hence fax request is rejected.
- Log into GFI FaxMaker Online Dashboard using the customer's administrator account.
- Change the user's cover pages settings to "Automatic" and save changes.