AnswerIf a GFI FaxMaker Online user elects to use the GFI FM Online Client Tool for Downloading Faxes, their account administrator will have to make a change to the Fax receiving Settings using the following steps.
- Log into www.faxmakeronline.com as the account administrator
- Locate the user and choose EDIT
- Choose the FAX Tab
- Use the Fax receive settings drop down to change the option from "Receive fax using email" to "Use inbound Web Services"
NOTE: Once this change has been made, the customer can still SEND Faxes using their email account, however all received faxes will need to be downloaded using the GFI FM Online Client. The individual user will also stop receiving Fax status reports. In order to know the success or failure of a fax, the user's administrator will have to check the sending and receiving reports in the dashboard.