Although a port request of the customer's existing fax number has been submitted to Sales, it may take some days/weeks to complete the migration of existing fax number from their current carrier to GFI FaxMaker Online. In some instances, the port request may be rejected by their carrier. Hence the migration process fails.
GFI FaxMaker Online
To complete the porting of an existing fax number, it may take several days or weeks. In a case where the porting request has been declined, the affected customer needs to be informed by the SOP (Standard Operating Procedures) / Sales team.
Port requests are billed and processed by the SOP team (firstname.lastname@example.org). They should provide information about the status of the port request and resolve any porting issues directly with the affected customer.