Overview

A custom cover page shows the variable names, e.g., [message], and not the content that should be inserted from the variable in question.

Environment

• GFI FaxMaker
• Microsoft Word
• all supported environments

Root Cause

Microsoft Word uses advanced HTML tags and sometimes breaks up the brackets which need to enclose the variable name. The HTML code generated by Word would look similar to:
 

<p class=MsoNormal>
     <b style='mso-bidi-font-weight:normal'>
          [<span class=GramE>message</span>]
               <o:p></o:p>
     </b>
</p>

The variable must be directly enclosed by brackets for FAXmaker to recognize them, e.g., [message].

Resolution

1. Open the cover page template file (htm) with a text editor (e.g. notepad.exe).
2. Locate the variable by searching for its name without the brackets, e.g., message rather than [message].
3. Ensure that the variable is directly enclosed in brackets.
4. Save the changes.

Confirmation

Re-send custom cover page and confirm that it no longer shows variable names but actual values from them.