PROBLEMOutbound faxes get stuck in the GFI FaxMaker monitor during document conversion, eventually timing out with error '1701 Document conversion timeout or Coverpage conversion timeout'.
- GFI FaxMaker
- All supported environments
- Open the GFI FaxMaker configuration > Advanced > Document conversion > Properties and ensure that the values 'htm' or 'html' are not listed
- IF one or both items are listed, please remove them from the list, then close the GFI FaxMaker configuration and restart both GFI FaxMaker services
GFI FaxMaker has a native conversion engine for 'htm' and 'html' file formats for coverpage conversion. When those are added to the document conversion list, GFI FaxMaker is not using the internal converter for these file types