Overview
This article describes the resolution of an issue which occurs when sending a Microsoft Office 2007 or later document with GFI FaxMaker, you receive the following error message:
Error: '1701 : Document Conversion Timeout.
Ensure that the FaxMaker printer driver on the server machine is installed on the GFIFAX port and is set up as default printer. Check that the application program is installed on the server and that there is association to print with the files.'
Information
- GFI FaxMaker
- Microsoft Office 2007
- All supported environments
Root Cause
This issue occurs if Microsoft Office 2007 is not activated. For the conversion to work successfully, you need to ensure that Microsoft Office 2007 is activated.
Resolution
You can resolve the issue by following the steps to activate Microsoft Office 2007.
Related Article
Error: '1701: Document Conversion Timeout'