Users receive the following error when sending a test fax from the Email2Fax Gateway Properties:
- GFI FaxMaker
- POP3 downloader enabled with a hosted email solution
SMTP (Simple Mail Transfer Protocol) authentication is enabled, and the mail host does not require authentication.
Follow these steps to resolve this issue:
- Open the GFI FaxMaker configuration.
- Open the Email2Fax Gateway section.
- Select Properties.
- In the SMTP Connector tab remove the check next to Use SMTP Authentication.
- Click OK.