Answer
PROBLEM
Unable to send fax. Fax fails with error 'Call failed: 46' that is shown in GFI FaxMaker monitor and / or debug logs.&
ENVIRONMENT
- GFI FaxMaker
- All supported environments
SOLUTION
This generic error means that GFI FaxMaker attempts to dial a fax number, but it fails to setup the fax call successfully. The reasons for a call failure can be various depending on the environment where GFI FaxMaker is installed.
The initial approaches are:
- Check manually whether a user can dial the fax number and can hear a fax tone
- Check if the issue persists only with this fax number and if it is reproducible
Please check then if a prefix is required in order to dial out (this only applies to FaxMaker installation that are behind a PABX).
CAUSE
The 'Call failed 46' error is a generic error. Some causes of this error are:
- Having an invalid fax number
- Requiring a prefix to dial out
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