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Error 1722 : 'User Management Failed' While Upgrading FaxMaker

Author: Luis Fernandes Updated

Overview

Upgrading FaxMaker to the latest version results in the following error:

Error 1722: Upgrading User Management... Failed.

UserManagement Failed

In the Install logs, you will see the error 1722 similar to the following:

MSI (s) (40:74) [06:53:58:816]: Doing action: UpgradeUserManagement
Action 6:53:58: UpgradeUserManagement.
Action start 6:53:58: UpgradeUserManagement.
Action ended 6:53:58: UpgradeArchiving. Return value 0.
CustomAction UpgradeUserManagement returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (40:74) [06:54:09:597]: Note: 1: 1722 2: UpgradeUserManagement 3: C:\Program Files (x86)\GFI\FaxMaker\Upgrade.Main.exe 4: Upgrade.UserManagement #20140821
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
Internal Error 2835. ErrorIcon, ErrorDialog
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UpgradeUserManagement, location: C:\Program Files (x86)\GFI\FaxMaker\Upgrade.Main.exe, command: Upgrade.UserManagement #20140821
MSI (s) (40:74) [06:54:26:457]: Product: GFI FaxMaker 2015 -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UpgradeUserManagement, location: C:\Program Files (x86)\GFI\FaxMaker\Upgrade.Main.exe, command: Upgrade.UserManagement #20140821
Action ended 6:54:26: UpgradeUserManagement. Return value 3.

If you scroll further in the logs, Error 1603 is also displayed.

 

Root Cause

The Fax Service account connects to AD and Error 1603 means there are permission issues with the account.

Resolution

Ensure that you are using a 'Domain Admin' account. If the customer is already using 'Domain Admin' account, have the customer try other 'Domain Admin' account or create a new one.

Confirmation

The customer must be able to upgrade GFI FaxMaker to the latest version successfully.