Versions / Builds Affected
GFI FaxMaker 2015Status
OpenTT / JIRAID
1131How to Identify
The event logs will indicate a crash of fmgwinet.exe process:
Application: fmgwinet.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00969345
Stack:
Faulting application name: fmgwinet.exe, version: 20150.518.180.1055, time stamp: 0x5559a5ff
Faulting module name: fmNotifications.dll, version: 20150.518.180.1, time stamp: 0x5559a408
Exception code: 0xc0000005
Fault offset: 0x00009345
Faulting process id: 0x1524
Faulting application start time: 0x01d0ca0106205123
Faulting application path: C:\Program Files (x86)\GFI\FaxMaker\fmgwinet.exe
Faulting module path: C:\Program Files (x86)\GFI\FaxMaker\fmNotifications.dll
Report Id: 4a056b78-3615-11e5-9bce-40001e8f03da
Correspondent bdy file will remain in the \GFI\FaxMaker\in folder.Workaround / Fix Details
No workaround identifiedRequired Actions
Gather full troubleshooting files that covers the incident
Gather event logs and correspondent probes (remaining in the \GFI\FaxMaker\in folder)
Attach article
Escalate case
