Overview

This article describes the resolution of an issue which occurs when the GFI FaxMaker Client form does not open when a document is printed on the GFI FaxMaker printer.

Environment

• GFI FaxMaker
• All supported environments

Root Cause

The issue occurs when the fmstart.exe process does not have permissions to run successfully.

fmstart.exe is a background process which runs in the context of the logged-on user. The process needs access to certain registry keys in order to function properly.

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Resolution

To resolve the issue, follow the steps mentioned below:

1. Open Task Manager and click Show processes from all users.
2. Verify whether one instance of fmstart.exe is running under the sending user's account.
   1. If fmstart.exe is not running under the sending user's account, you can manually start the process from the GFI FaxMaker client install directory.
   2. Navigate to the default path of GFI FaxMaker installation root: C:\Program Files\GFI\FaxMaker Client (For 64 bit, the installation directory is C:\Program Files (x86)\GFI\FaxMaker Client)
3. To ensure that fmstart.exe starts after the server/machine reboots, add it as a startup task.  

Additional Steps

1. Start regedit.exe with administrative permissions.
2. Navigate to the following registry paths depending on your platform:
   • x86 bit: HKEY_LOCAL_MACHINE\Software\GFI Fax & Voice
   • x64 bit: HKEY_LOCAL_MACHINE\Software\Wow6432Node\GFI Fax & Voice
3. Right-click GFI Fax & Voice and select Permissions...
4. Ensure that Everyone is listed with Full Control permissions.
5. Select Advanced.
6. Select Replace permission entries on all child objects with entries shown here that apply to child objects.
7. Apply the permissions.

If the issue persists, install or re-create the FaxMaker printer.

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