GFI FaxMaker fails to store transmission reports (ACK) into the designated SAP folder

Versions / Builds Affected

GFI FaxMaker 2013 Build: 20131008

Status

Resolved

Problem Summary

SAP Transmission Report ACK Create notification

TT / JIRAID

568

How to Identify

Since recent upgrade to the latest GFI FaxMaker build (2013 SR3) Faxmaker FaxServer service fails to store transmission reports (ACK) into the designated SAP folder (which was selected / configured under FaxMaker Configuration >> Advanced > HPDS/SAP : TAB "SAP"). Failed to store fax report 2014-03-20,10:30:04,337,1,"#000013bc","#00001240","info ","faxserver","[1000c7.sfm]CReports::CreateFaxSentReport _ : '__SAP_API__@FAXmaker'" 2014-03-20,10:30:04,337,1,"#000013bc","#00001240","info ","faxserver","[1000c7.sfm]CReports::CreateFaxSentReportEx _ report with attachments" 2014-03-20,10:30:04,337,1,"#000013bc","#00001240","info ","faxserver","[1000c7.sfm]CReports::CreateBodyReportEx _ Creating Plain Text report" 2014-03-20,10:30:04,352,1,"#000013bc","#00001270","info ","faxserver","Item dequeued - code [1] Item [0CDE0CF8]" 2014-03-20,10:30:04,352,1,"#000013bc","#00001240","info ","faxserver","CReports::CreateTextApiReport: Response directory not valid. creating []" 2014-03-20,10:30:04,352,1,"#000013bc","#00001240","error ","faxserver","CReports::CreateXMLStatusReport: Failed to create directory. winerr: 3" 2014-03-20,10:30:04,352,1,"#000013bc","#00001270","info ","faxserver","Item dequeued - code [4] Item [0CDE0CF8]"

Workaround / Fix Details

No workaround available

Required Actions

1. Patch available 2. Escalate to PSG