Overview

This article lists the steps to reinstall the Dialogic Brooktrout TR1034 driver if it happens to become corrupt or if it has an issue while updating.

Process

1. Navigate to Control Panel > Programs and Features.
2. Look for the Brooktrout TR1034 driver and click on the Uninstall button.

   

3. Remove the Device listing from the Device Manager, if applicable.
   Note: When the TR1034 drivers are installed, it will show a listing as Computer Telephony, when the drivers are removed, it may list the device as Other device or Intelligent I/O device.
4. Go to C:\Program Files (x86)\GFI\FaxMaker\brooktrout and rename the TR1034 directory to TR1034old (Right-click on the directory and click on Rename). If this cannot be done due to a process attached to a file in the folder, reboot the computer and try again.

   

5. Press CTRL + r and type in regeditand then click on the OK button.

   

6. Click on the Yes button in the pop-up asking you for permission in order to open the Windows Registry.
7. Look and delete the following registry Keys:
   • 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Brooktrout Technology HKEY_CURRENT_USER\Software\Brooktrout Technology
   • 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Brooktrout Technology

     

8. Reboot the server.
9. When the server has been rebooted, cancel the Windows detect, if applicable.
10. Stop the GFI FaxMaker services.
11. Navigate to C:\Program Files (x86)\GFI\FaxMaker\brooktrout and run as administrator the following file:
    • 32-bit OS: brooktrout_tr1034.exe
    • 64-bit OS: brooktrout_tr1034_x64.exe

      

12. Go to C:\Program Files (x86)\GFI\FaxMaker\brooktrout\TR1034\Boston\config and rename the btcall.cfg and callctrl.cfg files to btcall.old and callctrl.old.

    

13. Navigate to C:\Program Files (x86)\GFI\FaxMaker\brooktrout\TR1034old\Boston\config and copy btcall.cfg and callcrtl.cfg to C:\Program Files (x86)\GFI\FaxMaker\brooktrout\TR1034\Boston\config.
14. Open the Brooktrout Configuration Tool from the Start Menu, review all associated settings and select Save and Apply from the top toolbar.

    

15. Ensure that the Brooktrout Boston Host Service and the GFI FaxMaker services are started.

Back to top

Confirmation

Once reinstalled the Brooktrout service and FaxMaker services should start and the faxing service should be able to resume.