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Not all etherFAX lines are being utilized for outbound faxes

Author: Luis Fernandes

Versions / Builds Affected

20130606, 20131008, 20140821

Status

Resolved

Problem Summary

When using etherFAX-not all lines are being utilized when they should be

TT / JIRAID

643

How to Identify

Customer using etherFAX -Has more faxes in the queue than lines available -Not all lines being utilized

Workaround / Fix Details

Create a new registry key in the following location: (32 bit) HKLM\Software\GFI Fax & Voice\FAXmaker\Config (64 bit) HKLM\Software\Wow6432Node\GFI Fax & Voice\FAXmaker\Config DWORD value named 'OnlineNumThreads' then assign it a value equal to the number of lines the customer has

Required Actions

Apply the fix above