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Outbound faxes are stuck in the outbound fax queue and inbound faxes are not being answered when using a Bintec router

Author: Luis Fernandes

Versions / Builds Affected

GFI FaxMaker Version 2011 Build: 20120306 or later

Status

Open

Problem Summary

Outbound faxes are stuck in the outbound fax queue and inbound faxes are not being answered when using a Bintec router.

TT / JIRAID

469

How to Identify

Bintec Router FaxMaker Faxserver service suddenly stops processing in- and outbound faxes successfully. Inbound faxes are kept unanswered by the GFI FaxMaker application and outbound faxes stuck in the outbound fax queue. Outbound fax calls: ...<== DISCONNECT_IND, reason: 0x3301" Inbound fax calls: ...0x8204 DISCONNECT_IND Reason: 0x3493 Disconnect cause from the network in accordance with Q.850 Cause value 19 No answer from user (user alerted)

Workaround / Fix Details

Restart the FaxMaker FaxServer service on daily basis.

Required Actions

Escalate case.