Versions / Builds Affected
GFI FaxMaker 2011 SR3Status
OpenTT / JIRAID
70How to Identify
When a fax is sent to multiple recipients there is a chance that some of the 'Sent fax reports' do not have the fax image attached. In this case the sender would still receive the 'Sent Fax Report', but the fax (image) not attached.
Please follow steps to reproduce.
For a couple of times the following error was logged:
"error ","faxserver","[20120207_094749_00002.sfm]faxsrvFaxSent: failed to rename[X:\Program Files\GFI\FaxMaker\process\o262A02D4.tif] to [X:\Program Files\GFI\FaxMaker\process\20120207_094749_00002.tif], err[5]"
Note: This error was not shown very rare and might not be directly related to this issueWorkaround / Fix Details
No workaround identified. Bug deferred.Required Actions
1. Gather troubleshooting files
2. Attach article
3. Escalate case
