Versions / Builds AffectedALL
Problem SummaryUmlaut characters are not encoded correctly in an RTF coverpage when using TextAPI
TT / JIRAID284
How to IdentifyCustomer sends faxes using TextAPI commands. RTF coverpage is configured for TextAPI. Text contains umlaut (e.g. ä, ü, etc.). Text file with TextAPI command is saved in UTF-8 encoding format.
It appears that GFI FaxMaker inserts the message text (UTF-8) into the RTF coverpage in plain form without doing any additional encoding on the message text itself.
Based on other resources, RTF format has the capability to display Umlauts properly, however special encoding of the source text is required before text is inserted into the RTF coverpage.
Workaround / Fix DetailsNo workaround available. A patch is required to fix this issue.
Required Actions1. Attach this article
2. Escalate the case