When sending a test Error - Failed to send SMS. Please check your settings

Versions / Builds Affected

2015 SR1 20150218

Status

Open

Problem Summary

When sending a test SMS from configuration Error Failed to send SMS Please check your settings

TT / JIRAID

1230

How to Identify

Customer reports the Error Failed to send SMS Please check your settings. Debug logs show GSMService Interface log Date,Time,Milliseconds,Log Level,Process ID,Thread ID,Event Type,Source,Description 2016-01-19,10:51:00,568,1,"#000024a8","#00002d4c","info ","GSMSRV","_____ SMS Engine Initializing _____" 2016-01-19,10:51:00,584,1,"#000024a8","#00002d4c","info ","GSMSRV","GSMEngine::LoadEngineConfigurations - selected GSM service: GSM COM Driver Gateway" 2016-01-19,10:51:00,584,1,"#000024a8","#00002d4c","info ","GSMSRV","GSMComDrv::LoadServiceSpecficConfigurations - found 1 valid GSM line(s)." 2016-01-19,10:51:00,584,1,"#000024a8","#00002d4c","info ","GSMSRV","GSMComDrv::ServiceAddLine - creating gsm line. (comport: 1 , baudrate: 115200 , canrecv: 1, cansend: 1, cleanSIM: 0)" 2016-01-19,10:51:39,004,1,"#000045a0","#0000411c","error ","GSMSRV","ExecuteCommand::GSMSRV_CMD_SENDTESTSMS - Failed, to Create Fake SFM file."

Workaround / Fix Details

There is currently no fix or workaround.

Required Actions

Collect full logs and add to TT1230