AD sync not working in LanGuard 12

Versions / Builds Affected

LanGuard 12 (20160419)

Status

Open

Problem Summary

The AD structure is not synchronised with AD sync, a scan or through Add computers

TT / JIRAID

GFIL-579

How to Identify

- computers remain under the domain in the computer tree - AD sync is not working - Add computer is not working - common log shows: [...] 2016-04-22,15:49:20,612,3,"#00001f38","#00000f24","warning","PlatformServices","ActiveDirectoryComputerGetter::RecacheDomain - << Given password is empty. Username ''. Not performing AD query. at 695510C3 (PlatformServices): : at 69551592 (PlatformServices): : at 69551D8C (PlatformServices): : at 6954C6A5 (PlatformServices): : at 6954C9E5 (PlatformServices): : at 163B3F70 (): : at 7134EBFB (System.ni): : at 7134ECCF (System.ni): : at 72F71396 (clr): : at 72F7291F (clr): : at 730E6247 (clr): : PreBindAssemblyEx at 730E63CA (clr): : PreBindAssemblyEx at 71F01213 (mscorlib.ni): : at 71F0103E (mscorlib.ni): : at 71F0FB72 (mscorlib.ni): : at 71F1A366 (mscorlib.ni): : at 71F0FD30 (mscorlib.ni): : at 71FBEBEF (mscorlib.ni): : at 71FBEABA (mscorlib.ni): : at 72F7291F (clr): : at 72F79AFF (clr): : at 7303B620 (clr): : PreBindAssembly at 73039B0E (clr): : PreBindAssembly at 73039B78 (clr): : PreBindAssembly at 73039C45 (clr): : PreBindAssembly at 73039CC0 (clr): : PreBindAssembly at 7303B5B4 (clr): : PreBindAssembly at 7303A621 (clr): : PreBindAssembly at 73005F91 (clr): : GetCLRFunction at 765C7C04 (KERNEL32): : BaseThreadInitThunk at 7703AB8F (ntdll): : RtlInitializeExceptionChain at 7703AB5A (ntdll): : RtlInitializeExceptionChain" 2016-04-22,15:49:21,378,1,"#00001f38","#00000f24","error ","PlatformServices","ActiveDirectoryComputerGetter::GetOUsXmlStructure - COM error HRESULT '-2147467261' message 'Invalid pointer' source '(null)' description '(null)'. at 6954C9E5 (PlatformServices): : at 163B3F70 (): : at 7134EBFB (System.ni): : at 7134ECCF (System.ni): : at 72F71396 (clr): : at 72F7291F (clr): : at 730E6247 (clr): : PreBindAssemblyEx at 730E63CA (clr): : PreBindAssemblyEx at 71F01213 (mscorlib.ni): : at 71F0103E (mscorlib.ni): : at 71F0FB72 (mscorlib.ni): : at 71F1A366 (mscorlib.ni): : at 71F0FD30 (mscorlib.ni): : at 71FBEBEF (mscorlib.ni): : at 71FBEABA (mscorlib.ni): : at 72F7291F (clr): : at 72F79AFF (clr): : at 7303B620 (clr): : PreBindAssembly at 73039B0E (clr): : PreBindAssembly at 73039B78 (clr): : PreBindAssembly at 73039C45 (clr): : PreBindAssembly at 73039CC0 (clr): : PreBindAssembly at 7303B5B4 (clr): : PreBindAssembly at 7303A621 (clr): : PreBindAssembly at 73005F91 (clr): : GetCLRFunction at 765C7C04 (KERNEL32): : BaseThreadInitThunk at 7703AB8F (ntdll): : RtlInitializeExceptionChain at 7703AB5A (ntdll): : RtlInitializeExceptionChain"

Workaround / Fix Details

A fix was published through auto-update

Required Actions

Ensure the latest updates have been downloaded and installed