Versions / Builds Affected
LanGuard 12 (20160419)Status
OpenProblem Summary
- The agent deployment fails in LanGuard 12TT / JIRAID
GFIL-583How to Identify
- The attendant log shows the following error:
2016-04-29,10:03:51,580,1,"#00000458","#0000177c","error ","AgentManagerPlugin","TAgentDeploymentThread.Execute - Error EIntfCastError: 'Interface not supported'. at 50074754 [System][Sysutils.EHeapException.RaisingException]. Process C:\Program Files (x86)\GFI\LanGuard 12 Agent\lnssatt.exe (1112). Location of catch at 45F4D0 [UAgentDeploymentThread][UAgentDeploymentThread.TAgentDeploymentThread.Execute]
50074754 [System][Sysutils.EHeapException.RaisingException]
77C6FE71 [ZwWow64CallFunction64]
77C6FE43 [ZwWow64CallFunction64]
77C9D0BF [Unknown function at LdrUnloadDll]
7752A85C [Unknown function at NdrExtStubInitialize]
77AB6CFD [Unknown function at NdrClientCall2]
77AB6D4A [Unknown function at NdrClientCall2]
77AB6C71 [NdrClientCall2]
77AB6C8F [NdrClientCall2]."Workaround / Fix Details
- close the console
- stop the services
- open the command prompt (in elevated mode)
- run the following cmd (adjust the path if required):
regsvr32 "c:\Program Files (x86)\GFI\LanGuard 12\agentmanagercom.dll"
- re-start the services
- re-open the console
- check if agents are starting to be deployedRequired Actions
- apply fix
- issue may be caused by blocked installer file