When troubleshooting antivirus related issues, there is some missing or incorrect information displayed on the Dashboard.
You may consider generating additional logs when GFI LanGuard is not detecting antivirus correctly.
- Run the file on the target computer:
..\Program Files\GFI\LanGuard 11 Agent\ oesisdiagnose_v3.exe
- At the end of the process, it generates a couple of files containing the result that is sent to the LanGuard console:
NOTE: This file provides important information that cannot be found on the usual debug logs.