Versions / Builds AffectedLanGuard 2014
Problem SummaryWhen customer attempts to remediate machines the missing patches fail to load in the Remediation Center, but are loaded fine in the Dashboard.
TT / JIRAID1477
How to IdentifyLanGuard timeouts when tries to collect the data from the RemediationCenter table.
To identify the problem, do the following:
1. Click the Dashboard tab > Patches. All the missing patches are listed.
2. Click the Remediate tab > Remediation Center > Deploy Software Updates. Loading spinner appears and never stops.
Workaround / Fix DetailsThis issue was fixed in GFI LanGuard 2014 via patch
The patch was included in GFI LanGuard 2015 and later.
Required ActionsApply the workaround.